CRM stands for Customer Relationship Management and encompasses all relevant activities from the acquisition of customers to customer care. The activities concerning Customer Relationship can be divided into three different areas- Sales, Marketing and Service.
Quick access and well organised data is a must for any Sales Department.
The contact manager is the control centre and does this job for you, providing you with all the relevant information.
Data from the Enterprise Resource Planning is also available, if you use myfactory.CRM in conjunction with myfactory.ERP.
An up-to-date address list is essential for successful marketing. Update and classify your address list while entering new addresses. This enables you to define target markets to which you can target newsletters, mail mergers and telephone marketing.
The additional module „Service and Support „ perfects Customer Care. This module enables you to conduct surveys with your customers and analyse the results quickly. All necessary information regarding your customers (for example from ERP) is available thanks to the integrated myfactory solution.
ambicon GmbH- Your myfactory.CRM Expert
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